Our Company Privacy Policy

Last Amended: February 8, 2026

This Privacy Policy describes how DigiGo Solar (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit our website or request a quote for our services.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to make a complaint, please contact us by email or post using the details below:

Address:
7 Avenue Orleans,
Diep River, Cape Town,
Western Cape, 7800,
South Africa

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to provide you with a quote or respond to your enquiry. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to information that identifies or can reasonably be linked to an identifiable individual.

Device Information

  • Purpose of collection: To load the Site accurately, ensure security, and understand how visitors interact with our website.

  • Source of collection: Collected automatically using cookies, tags, pixels, and similar technologies.

  • Personal Information collected: Browser type, IP address, time zone, pages viewed, and interactions with the Site.

Quote and Enquiry Information

  • Purpose of collection: To provide accurate savings estimates, prepare quotes, communicate with you, and fulfil our service obligations.

  • Source of collection: Collected directly from you via forms or direct contact.

  • Personal Information collected: Name, email address, phone number, address, and information relevant to preparing a solar quote.

Customer Support Information

  • Purpose of collection: To respond to enquiries and provide customer support.

  • Source of collection: Collected directly from you.

  • Personal Information collected: Contact details and correspondence.

Sharing Personal Information

We share Personal Information only with trusted service providers where necessary to operate our business and deliver our services. This includes:

  • HubSpot for customer relationship management and lead handling.

  • Accounting and billing systems (e.g. QuickBooks Online) for invoicing and financial record-keeping.

  • Subcontractors and courier providers where required to fulfil installation or service obligations.

  • Legal or regulatory authorities, where required by law.

We do not sell personal information to third parties.

Behavioural Advertising and Analytics

We use analytics and advertising tools to understand how visitors use our Site and to measure the effectiveness of our advertising.

For example:

  • We use Google Analytics to analyse site usage and improve performance. You can learn more about how Google uses data at: https://www.google.com/policies/privacy/

  • We may share limited information about how users interact with our website and advertising with advertising platforms to measure campaign effectiveness.

We may also use hashed identifiers, such as email addresses, solely for conversion measurement and advertising performance analysis. These identifiers are not used to personally identify individuals and are not sold or shared for independent marketing purposes.

You may opt out of certain advertising features using tools provided by advertising platforms or your browser settings.

Using Personal Information

We use Personal Information to:

  • Provide accurate savings estimates and quotes

  • Communicate with you about your enquiry

  • Measure and improve the effectiveness of our advertising

  • Maintain business records and comply with legal obligations

  • Protect the security and integrity of our systems

Data Security

We take reasonable and appropriate technical and organisational measures to protect Personal Information against loss, misuse, unauthorised access, or disclosure. Access to Personal Information is strictly limited, protected by multi-factor authentication, and granted on a least-privilege basis.

Retention

We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

Your Rights

You have the right to request access to, correction of, or deletion of your Personal Information, subject to applicable laws. To exercise these rights, please contact us using the details above.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.

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